home > services > opentext services and solutions

OpenText Services and Solutions

20 Years of Experience Providing Enterprise Content Management (ECM) Services and Solutions for Engineering and Manufacturing, Energy, AEC, and Owner Operators

The vdR Group is a long-time services and solutions OpenText partner. Our professional services group has helped OpenText customers ranging from Fortune 500 companies to cutting edge start-ups get the most out of their technology investment.

• Work is kept in-house, not outsourced

• Project managers who know your industry

• Thoroughly tested before delivery

• With locations across North America, we're local and in your time-zone  

OpenText Upgrade Services

The vdR Group can help support the upgrade process. Running unsupported legacy OpenText software? Let us help accelerate the the upgrade process while reducing risk and establishing an optimized IT infrastructure.

Customization & Process Optimization

Leverage our deep technical experience with OpenText’s engineering and manufacturing modules and solutions to help you customize and optimize your existing solutions.

OpenText Staff Augmentation

vdR Group can extend your internal know-how and ad-hoc readiness to help you get the most out of your OpenText solutions. We offer skills ranging from technical development and configuration to project management.

OpenText Migration Services

OpenText Training and Learning

Transitioning from legacy solutions or performing a major update? vdR Group can help ensure a speedy and secure migration between solution ecosystems that optimize your enterprise content management (ECM) strategy.

Our team of experienced consultants can help formulate and execute on your organization’s ECM initiatives. Our proven approach incorporates deep industry know-how and technical expertise that emphasis actionable recommendations that accelerate your time-to-value.

Our services team assesses your education and training needs, focusing on the key learning outcomes and timelines, and create the right education plan.  Plans can be developed for any phase of your pilot, implementation, roll-out, upgrade or simply as a refresher.

OpenText End-to-End Implementations

vdR Group has deep experience implementing and deploying OpenText’s modules and solutions focused on engineering and manufacturing, AEC, and owner-operators. Our multi-stage process incorporates requirements analysis, testing, custom development, integrations, and go-live support.

Considering migrating to OpenText Cloud Edition, OT2, private cloud or hybrid? Or, looking to scale your existing cloud environments? vdR Group can help ensure a non-disruptive transition that prioritizes security and post-deployment flexibility.

Extended ECM for PLM

Extend the reach of OpenText Extended ECM to breakdown information silos between product information and the enterprise.

Application Connectors

Workflow Framework

Ready-to-use Transaction Templates

Application agnostic middleware layer optimized to connect PLM and PDM environments to the broader enterprise using an ever-growing library of application connectors preconfigured to interact with the OpenText Extended ECM. Explore the available application connectors.

A workflow framework orchestrates the exchange and transfer of data, files and processes ranging from parts and BOMs to documents and drawings - and everything in between. The framework allows for truly intelligent integrations with logic, routings, and triggers.

Preconfigured and configurable transaction templates automate common use cases such as part/BOM release to ERP, document release ECM, problem reporting, etc. Templates can be combined, customized, or created to accelerate time-to-value.

Publishing Released Data and Files from PLM to OpenText Extended ECM

Upon the “Release” of manufacturing/engineering data and files within the PLM environment, an automated process is triggered that publishes the data and files to the OpenText Extended ECM environment.  Full configurability is available to meet client specific requirements and typically includes the creation and structuring of a Business Workspace, attribute mappings and assignments, and establishing relationships with the various viewable files (CAD models, specifications, etc.).  The resultant data is immediately available for search, retrieval, and collaboration for users across the enterprise.

Initiating an Investigation Request or Problem Report

With product data and files now in the OpenText environment, users are empowered to collaborate and initiate an investigation request (IR) or problem report (PR).  Functionality is available that allows users to detail the nature of the issues in question, markup and annotate CAD drawings and documents, and share with others.  Upon acceptance of the IR or PR, a corresponding IR or PR is automatically created in the PLM environment.  Within the PLM environment the IR or PR is processed and can further activate an engineering change request/order process, that in turn would repeat the previous use case.

Federated Links

The data and files transferred from a PLM environment to the OpenText environment are always “linked.”  This means that users within OpenText can see the status of the PLM data and files in real-time without having to exit the OpenText environment.  And likewise, this is available for users in the PLM environment.  The status data retrieved is for informational purposes only and not saved or stored. For example, in the previous use case, the IR or PR in PLM spawns an engineering change request.  This status is available to users in OpenText.

Enterprise Content Management

• OpenText Content Suite Services

• OpenText Content Server (formerly Livelink)

• OpenText Archive Center (formerly Archive Server)

• OpenText Extended ECM for SAP Solutions

• OpenText Extended ECM for SAP SuccessFactors

• OpenText Extended ECM for Engineering

• OpenText Intelligent Capture (formerly Captiva)

• OpenText Archiving and Document Access for SAP Solutions

• OpenText Vendor Invoice Management for SAP Solutions

Customer Communication Management

• OpenText Exstream (Exstream Dialogue, StreamServe)

• OpenText Exstream Interactive Correspondence for Content Server

• OpenText StreamServe Services

• OpenText Document Presentment for SAP Solutions

• OpenText Document Presentment Live for SAP Solutions

• OpenText Output Manager (VPOM)

• Extended ECM for Engineering

• ECM - Content Lifecycle Management

• ECM - eMail Solutions

• ECM - Enterprise Archive

• ECM - Learning Management

• ECM - Mobile Solutions

• ECM - Captiva

• ECM - Capture & Recognition

• ECM - InfoArchive

• ECM - LEAP

• ECM - Clinical Archiving

• ECM - Documentum Platform

• ECM - ECD Value Office Solution: Healthcare

• ECM - PIXEL

• ECM - Document Sciences

• ECM - ECD Value Office Solution: Energy & Engineering

• ECM - ECD Value Office Solution: Lifesciences

• ECM - Kazeon

• ECM - OpenText Application Content Management